We all know the importance of attention to detail when it comes to making the guest experience the best it can be, but often lack ideas on how to do better.
Information folders in rooms or apartments is one way to deliver messages/information to guests in a professional and efficient manner. It results in simplification for you and your guests as well as increased satisfaction.
Why it is good to have clear and beautiful folders:
Welcomes your guest as soon as they arrive, and gives them a certain sense of security
Helps the guest to know the property and how to make the most of it.
Gives you the opportunity to introduce them to all the services and products you offer, along with useful information such as how they connect to Wifi, turn on TVs, start a dishwasher, etc.
The information folder gives you the opportunity to give personal recommendations on natural pearls, relaxation, opening hours, etc. in a simple way.
Reduces the work of answering your visitors’ common questions.
By the reservoir
What information is possible
to put in the folder?
Briefly tell us about yourself and the accommodation. Personal text.
If there are house rules, it’s a good idea to have them stated.
Environment and nature
It is very good to tell about the main local customs.
Restaurants & bars
It is good to tell about the restaurants and children that you can go to in the local area.
QR codes are useful to facilitate access to websites such as the home page.
It’s good to have it clear and defined how to get in touch with you.
If there is Wi-fi, it is good to have it appear in the directory
The town association
If the accommodation is located in a town or near a town, it is good to say a little about the town.
Emergency number and other information regarding fire prevention.
It is good to encourage people to give reviews.
Check-in / Check-out
When is check-in and check-out? What needs to be done before arrival?
If there is something special and characteristic of the accommodation that guests need to be informed about, it is good to have it there, for example if the stove or hot tub needs to be adjusted separately.
Good to tell about services around, shops, swimming pools and other things and opening hours.
Important websites, such as vedur.is, safetravel.is and other sites
If there is tourism around, it is very nice to list what is available.
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